"Oh yeah, it's just plug and play - as soon as you move onto your apartment you'll be online."
Never in the history of my using cable services has it ever been that easy to get an Internet connection in a new apartment. I wanted to believe him of course but it ran counter to all my experience.
The technician comes today. Time Warner will charge me $30 for him to try to figure out why the brand new cable modem they gave me can't get online.